PRIVACY POLICY
H DRIVE PRIVACY POLICY
Last Updated: 3.5.25
1.
INTRODUCTION
H Drive ("we," "us," or "our") provides Online marketing and AI solutions" . This Privacy Policy explains how we collect, use, disclose, and protect your personal information, including information related to SMS/text messaging, when you use our services (the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.
2.
INFORMATION WE COLLECT
We collect the following types of information:
*2.1 Information You Provide Directly:**
*Account Information:** Your name, email address, password, phone number (including mobile phone number for SMS/text messaging), billing information (if applicable), and other information you provide when you create an account or update your profile.
*Communications:** Any information you provide when you contact us, including customer support inquiries, feedback, and survey responses.
*Content:** Files, documents, photos, videos, and other content you upload, store, or share through our Services. We do
not
access the content of your files unless required to provide the Services (e.g., for technical troubleshooting, to comply with legal obligations, or as described in Section 5).
*SMS/Text Messaging Opt-In Data:** We collect your explicit consent to receive SMS/text messages, including the date, time, and method of opt-in. This may include a checkbox, a keyword response, or other clear affirmative action.
*2.2 Information We Collect Automatically:**
*Usage Data:** Information about how you use our Services, including access times, pages viewed, features used, IP address, browser type, operating system, device information (including device identifiers), and referral URLs.
*Log Data:** Server logs that may include information like your IP address, browser type, operating system, the referring web page, pages visited, location, your mobile carrier, device information (including device and application IDs), search terms, and cookie information.
*Cookies and Similar Technologies:** We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about your activity, browser, and device. See Section 7 ("Cookies and Similar Technologies") for more details.
*SMS/Text Messaging Delivery Information:** We may collect information about the delivery status of SMS/text messages we send, such as whether the message was successfully delivered, failed to deliver, or was reported as spam.
*2.3 Information from Third Parties:**
* We may receive information about you from third-party services that you integrate with our Services (e.g., if you sign in with a Google account). The information we receive depends on the third-party service's privacy settings and policies.
* We may use third-party analytics providers (e.g., Google Analytics) to collect and analyze usage data. These providers may use cookies and similar technologies.
3.
HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
*3.1 Providing and Improving the Services:**
* To operate, maintain, and provide you with the features and functionality of the Services.
* To personalize your experience and provide tailored content and recommendations.
* To improve the quality, performance, and security of the Services.
* To develop new features and services.
* To troubleshoot and debug the Services.
*3.2 Communication:**
* To send you service-related emails, such as account verification, password resets, and important updates.
* To respond to your inquiries and provide customer support.
* To send you marketing communications (where permitted by law and with your consent, as required). You can opt-out of marketing communications at any time (see Section 8).
*SMS/Text Messaging:** To send you SMS/text messages for the purposes you have explicitly consented to, such as:
*Account Notifications:** Alerts about account activity, security updates, and important service announcements.
*Two-Factor Authentication (2FA):** Sending verification codes for enhanced security.
*Reminders:** Appointment reminders, payment reminders, or other scheduled notifications (if applicable and with your consent).
*Marketing/Promotional Messages:** Special offers, promotions, and updates about our Services (only with your
separate, explicit
consent). We will
never
send marketing messages without your clear, affirmative opt-in.
*3.3 Legal and Compliance:**
* To comply with applicable laws, regulations, legal processes, and government requests.
* To enforce our Terms of Service and other agreements.
* To protect the rights, property, and safety of H Drive, our users, and the public.
* To detect, prevent, and address fraud, security breaches, and other illegal or harmful activities.
*3.4 Research and Analytics**
* We use aggregated, anonymized, and/or de-identified data for internal analytics to understand usage trends and improve services.
4.
HOW WE SHARE YOUR INFORMATION
We may share your information in the following circumstances:
*4.1 With Your Consent:** We will share your information with third parties when we have your explicit consent to do so.
*4.2 Service Providers:** We may share your information with third-party service providers who assist us in providing the Services, such as:
* Cloud storage providers (e.g., AWS, Google Cloud, Azure).
* Payment processors (if applicable).
* Email service providers.
* SMS/text messaging providers (e.g., Twilio, Plivo). We will only share the minimum necessary information with these providers, and they are contractually obligated to protect your information.
* Analytics providers.
* Customer support platforms.
* These providers have access to your data solely to perform their services for us and are prohibited from using your information for other purposes.
*4.3 Business Transfers:** If we are involved in a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your information may be transferred as part of that transaction. We will notify you of any such transfer and any choices you may have regarding your information.
*4.4 Legal Requirements:** We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation. We will make reasonable efforts to notify you of such requests, unless prohibited by law.
*4.5 Protection of Rights:** We may disclose your information if we believe it is necessary to protect the rights, property, or safety of H Drive, our users, or the public.
*4.6 Aggregated/Anonymized Data:** We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, or other purposes.
*All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5.
DATA SECURITY
We take the security of your information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
*Encryption:** We use encryption to protect your data in transit (e.g., HTTPS) and at rest (e.g., encrypting data stored on our servers).
*Access Controls:** We limit access to your information to authorized employees, contractors, and service providers who need it to perform their duties.
*Regular Security Assessments:** We regularly assess our security practices and update them as needed.
*Data Breach Response Plan:** We have a plan in place to respond to data breaches and will notify you as required by law.
*SMS/Text Messaging Security:** We work with reputable SMS/text messaging providers that have robust security measures in place. We also follow industry best practices for securing SMS communications.
However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
6.
DATA RETENTION
We retain your information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period may vary depending on the type of information and the purpose for which it was collected. We will securely delete or anonymize your information when it is no longer needed. For SMS/text messaging data, we retain opt-in records for as long as legally required (often several years) and as necessary to demonstrate compliance with applicable regulations.
7.
COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to collect information about your activity, browser, and device. Cookies are small text files that are stored on your device when you visit a website.
*Types of Cookies We Use:**
*Essential Cookies:** These cookies are necessary for the Services to function properly. They enable core functionality, such as security, network management, and accessibility.
*Performance Cookies:** These cookies collect information about how you use the Services, such as which pages you visit most often. This information helps us improve the performance and usability of the Services.
*Functionality Cookies:** These cookies allow the Services to remember choices you make (such as your username or language preference) and provide enhanced, more personal features.
*Targeting/Advertising Cookies:** These cookies may be used to deliver advertisements that are more relevant to you and your interests. We do
not
use these cookies without your explicit consent.
*Your Choices:** You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block essential cookies, some features of the Services may not function properly. You can also opt-out of targeted advertising by visiting the websites of industry groups like the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA).
8.
YOUR RIGHTS AND CHOICES
You have the following rights and choices regarding your information:
*Access:** You have the right to access the personal information we hold about you.
*Correction:** You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
*Deletion:** You have the right to request that we delete your personal information, subject to certain exceptions (e.g., we may need to retain certain information to comply with legal obligations).
*Restriction:** You have the right to request that we restrict the processing of your personal information in certain circumstances.
*Objection:** You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
*Data Portability:** You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
*Withdraw Consent:** Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. This includes your consent to receive SMS/text messages.
*
SMS/Text Message Opt-Out:** You can opt-out of receiving SMS/text messages from us at any time by:
* Replying "STOP," "CANCEL," "END," or "QUIT" to any SMS/text message you receive from us.
* Contacting us directly at [Your Customer Support Email Address or Phone Number].
* We will process your opt-out request promptly, usually within 10 business days, as required by law.
*
Do Not Track:** We currently do not respond to "Do Not Track" signals.
To exercise these rights, please contact us at: m.gohdrive.com . We may need to verify your identity before processing your request.
9.
CHILDREN'S PRIVACY
Our Services are not intended for children under the age of 16 - Choose the appropriate age based on your target audience and applicable laws, e.g., GDPR requires 16 in many cases. We do not knowingly collect personal information from children under /16. If you believe we have collected personal information from a child under 16, please contact us immediately, and we will take steps to delete the information.
10.
INTERNATIONAL DATA TRANSFERS
If you are located outside of [Your Company's Country], please be aware that your information may be transferred to, stored, and processed in [Your Company's Country] and other countries where our service providers are located. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable law, such as by using Standard Contractual Clauses approved by the European Commission or relying on other valid data transfer mechanisms.
11.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date" and "Last Updated" dates at the top. If we make material changes to this Privacy Policy, we will notify you by email or through a prominent notice on our Services. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
12.
CONTACT US
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
H Drive LLC
